Hoppen Call Center

Humanize your telephone exchanges with our services

Our patient call center offers comprehensive telephone management, combining human expertise and technological innovation. We create a personalized welcome that adapts to the specific needs of each healthcare establishment, guaranteeing a smooth and reassuring telephone experience for your patients and visitors.

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Dame répondant au centre d'appel patient Hoppen

Our call center services:

Interactive Voice Response (IVR) system with voice recognition

Efficient guidance of callers to the necessary services, ensuring smooth call flow.

Helping patients with administrative formalities to facilitate their hospital experience.

Management of personal orders for agents, patients and visitors, and coordination of associated deliveries.

Telephone support when patients are discharged, facilitating administrative procedures and ensuring a smooth transition back home.

Benefits for patients:

Reduced waiting time
Extended availability
Human support to complement digital

Benefits for the company :

Increased patient satisfaction
Focus teams on their core business
Efficient telephone flow control
Optimization of reception areas in a single location
Simplified human resources management
Budget economy

Why choose our patient call center?

Our patient call center is a real support for healthcare establishments. Today, the Hoppen Group is unique in offering human assistance that complements its multimedia and digital solutions, which the facilities themselves offer to patients.